Terms and conditions

This website is operated by Ace Marketing, Laagstraat 16, 8800 Roeselare, company number BE 0790.983.134. Email: info@ace-marketing.be.

Scope

These terms apply to every offer, order and agreement between Ace Marketing and the customer, unless expressly agreed otherwise in writing. Placing an order means accepting them. The customer's own terms do not apply, including where they were not expressly rejected.

Prices

All prices are in euro. They include VAT for sales to consumers and exclude VAT for sales to businesses, unless stated otherwise. We work from a quotation: the price, the scope of the assignment and any recurring costs are set out in it before you accept. Work that falls outside the accepted quotation is estimated separately in advance. An obvious clerical error in a quoted price does not bind us.

Delivery and performance

Lead times are agreed per assignment and are indicative unless expressly confirmed as binding. The schedule starts once the quotation is accepted and assumes you supply copy, images and access in good time; a delay there moves the deadline by the same amount. If an expressly binding deadline is exceeded, you may grant us a reasonable additional period in writing and then terminate the agreement for the part not yet performed.

Right of withdrawal

If you enter into the agreement at a distance as a consumer, you have fourteen calendar days to withdraw, without having to give a reason. The period starts when the agreement is concluded. If you expressly ask us to begin within those fourteen days, you remain liable for the part performed at the time of withdrawal, and the right of withdrawal lapses once the service has been performed in full. Notify a withdrawal to info@ace-marketing.be.

Warranty

We carry out every assignment with the care that may be expected of a professional and deliver what was agreed in writing. If what we deliver falls short of that, report it within a reasonable period after delivery: we put it right at no cost. This undertaking does not affect the rights a consumer has by law in the case of defective service.

Liability

We are liable for damage caused by intent or gross negligence. Liability for indirect damage, including loss of profit, loss of data and missed savings, is excluded as far as the law permits. This limitation never applies to injury to life, body or health.

Complaints and dispute resolution

Complaints can be sent to info@ace-marketing.be. We confirm receipt and look for a solution with you. If none is found, a consumer may contact the Belgian Consumer Mediation Service, Koning Albert II-laan 8 box 1, 1000 Brussels.

Governing law

These terms are governed by Belgian law. Disputes fall within the jurisdiction of the courts of the judicial district in which the registered office of Ace Marketing is located, without prejudice to a consumer's right to bring proceedings before the court of their own domicile.